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Unique Data Solutions provides our clients with different services to suit their unique needs. We are committed to providing
our clients with consistent customer support and satisfaction and
realize that our reputation is on the line when technical or other
support issues arise. Our number one goal is to ensure that your
questions are answered and addressed promptly and polite manner.
Things You
Need Before You Contact Customer Support
-
Have
your company name, and account information readily available.
-
Have the
proper information about your computer system and operation
system.
-
Have a detailed
description of the problem you are experiencing.
Technical
Support Hours
Monday through Friday:
8 a.m to 5 p.m CST except holidays.
Lumbergear
customer support
is available from 8 a.m to 5 p.m CST, Monday to
Friday (except holidays). You have to be under a support plan before
you can receive customer support. If your support plan is about to
expire, contact your account representative about renewing your
support or maintenance plan to continue to receive service. Unique
Data Solutions regularly publishes updates to the current released
version of Lumbergear. We generally release upgrades within 12 a to
24 month period. Updates contain software fixes, and
enhancements. We do not include system upgrades in our support
plans. Upgrades includes major modifications to Lumbergear software,
database structure, documentation, reports.
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